Privacy Policy

Effective Date: July 30, 2026

Last Updated: July 30, 2026

Lion tours (“we,” “our,” or “us”) operates the Lion tours driver app and the Lion tours passenger app (collectively, the “Apps”). This Privacy Policy explains how we collect, use, disclose, and protect personal data from both our Passengers and Drivers.

Please read this policy carefully. By downloading, registering, or using our Apps, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

The information we collect depends on whether you use our services as a Passenger or as a Driver:

A. For Passengers (Riders)

  • Account Information: Name, email address, phone number, and profile details provided during account creation.
  • Trip & Location Data: Precise or approximate location data collected during active booking sessions to establish pickup and drop-off points, estimate trip fares, and track ride progress.
  • Payment Information: Payment preferences, transaction history, or billing details.
  • Push Notifications: Permissions to send you real-time notifications regarding driver arrival, booking status, and receipts.

B. For Drivers

  • Background & Foreground Location Data: Precise location data collected whenever you are set to “Online” or engaged in an active tour. The Lion tours driver app collects location data to enable real-time trip dispatching, live route navigation, and passenger tracking even when the app is closed or running in the background.
  • Overlay Permission (“Draw Over Other Apps”): Permission to display floating notifications over other mobile apps (SYSTEM_ALERT_WINDOW) so you can accept incoming trip alerts while using navigation applications.
  • Driver Credentials: Driving license details, vehicle registration, insurance documents, vehicle photos, and identity verification details.
  • Notification Services: Real-time push notifications for incoming dispatch requests and system alerts.

C. General Device & Technical Data (All Users)

  • Device model, IP address, operating system version, app diagnostic logs, and crash reports via Google Firebase.

2. How We Use Your Information

We use the collected information to:

  • Match passengers with nearby drivers based on geographical proximity.
  • Provide real-time navigation and live tour tracking for safety and convenience.
  • Process ride requests, calculate trip fares, and send digital receipts.
  • Send operational alerts via push notifications.
  • Verify driver credentials and ensure transport compliance under Sri Lankan law.
  • Detect and prevent fraudulent activity, unauthorized account usage, and system abuse.

3. Third-Party Services & Data Sharing

We do not sell or rent personal data. We share information only with essential third-party service providers required to deliver app services:

  • Google Maps API / Location Services: For geocoding, route calculation, and live tracking.
  • Firebase Cloud Messaging (FCM): To send instant push notifications to passengers and drivers.
  • Google Play Services: For core application infrastructure, crash logging, and performance analytics.

4. Data Security and Retention

We protect your data using industry-standard SSL/TLS encryption in transit and secure database storage. We retain passenger and driver data for as long as your account remains active or as required by Sri Lankan commercial and transport record regulations.

5. Account and Data Deletion Rights

Both passengers and drivers have the right to request access to or permanent deletion of their account and associated data at any time.

  • To request account or data deletion, please email us at app@liontourslanka.com with your registered phone number or email address.

6. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact us:

  • Company Name: Lion tours
  • Country: Sri Lanka
  • Support Email: app@liontourslanka.com
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